Mobile apps

TD empowers customers with new intuitive mobile app experiences – Stockhouse

Summary

TD introduces new suite of intelligent insights with personalized real-time information that are relevant to customers’ banking needs.

TORONTO, Dec. 7, 2021 /CNW/ – As more customers adopt digital banking, TD is continuing to enhance the mobile experience with new guided solutions that leverage the Bank’s data and analytics and artificial intelligence capabilities.

“At TD, we recognize the importance of creating personalized and meaningful banking experie…….

TD introduces new suite of intelligent insights with personalized real-time information that are relevant to customers’ banking needs.

TORONTO, Dec. 7, 2021 /CNW/ – As more customers adopt digital banking, TD is continuing to enhance the mobile experience with new guided solutions that leverage the Bank’s data and analytics and artificial intelligence capabilities.

“At TD, we recognize the importance of creating personalized and meaningful banking experiences for our customers, however they choose to bank” said Rizwan Khalfan, Chief Digital and Payments Officer, TD Bank Group. “We want to empower our customers who are using digital properties with insights that are actionable and tailored to their needs.”

TD has introduced new digital insights within the TD app designed to prompt customers with guided self-serve options based on their transaction history. These insights offer pro-active guidance to help customers to intuitively complete an action without having to search within the app or navigate to the external site.

  • Global Money Transfer Notification – Customers who complete a third-party international remittance transfer will be prompted with the option of securely sending money through TD Global Transfer directly from their TD account within the TD app. TD Global Transfer is a single innovative marketplace that provides TD customers with convenience and choice in how they send money almost anywhere in the world.
  • Access Card Renewal Alerts – Customers will now receive targeted information through the TD app informing them that a new TD Access Card is on the way when the card has expired, explaining the options for how to activate their card along with useful information about the card features, including how their TD Access Card can be used to make online or in-app purchases and pay re-occurring bills.

Digital insights have also been introduced to the mobile experience to support TD Direct Investing clients when they open a new account with future insights based on the frequency of their investment activity.

  • The Direct Investing Client Journey – Offering proactive engagement to TD Direct Investing clients, digital insights will drive clients to “how-to” information and educational resources. Clients will be prompted as soon as a TD Direct Investing account has been opened with information such as how to look up a quote or how to set up an investment watchlist on the TD Direct Investing trading platform and support them through the steps for making their first investment. Once the account has been funded, insights will inform clients of tools and educational resources that are available to them to help build their investing confidence and make them a more informed investor. The launch of this experience caters to the do-it-yourself (DIY) investor mindset, helping to keep them empowered to self-manage their investment journey.

These experiences build on TD’s introduction of AI-powered insights to support customer cashflow …….

Source: https://stockhouse.com/news/press-releases/2021/12/08/td-empowers-customers-with-new-intuitive-mobile-app-experiences